How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area.

You can register by completing a registration form, including your NHS number, and bringing a proof of address. If you have never been registered with a GP before you may be required to bring in your passport or other documentary evidence. You will be registered with the surgery and not an individual doctor but may request to see a doctor of your choice.

New patient check

We require all new patients to have a screening check with the nurse. This allows you to discuss any health issues you may have, whilst giving us the opportunity to assess your health and lifestyle.

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Appointments

Telephone 020 8778 8552 to book an appointment with a doctor or nurse. Patients aged between 16 - 75 years who have not been seen for three years can request a consultation. Patients over 75 years who have not been seen for the period of 12 months may request a consultation.

Cancelling appointments

Please inform us as soon as possible if you no longer require an appointment so it can be offered to someone else. We will remove from our list patients who continually fail to attend their appointments.

Telephone advice - 020 8778 8552

A doctor is available for emergency telephone advice between 11.30 - 12 noon. This service is very popular so please be patient if you do not get through straight away. We will try to deal with your enquiries as quickly as we can. We cannot guarantee which doctor will be available to take your call.

Home visits

Home visits are available for those whose illness prevents them from attending the surgery. Home visits are time consuming and put considerable pressure on the doctors. Therefore please use this service responsibly. To ensure the best use of our GP services, please attend the surgery whenever possible. If you need advice you may contact NHS Direct on 0845 4647.

Visit recommended
Cases involving the terminally ill and the truly housebound patient for whom a visit to the surgery by car would risk deterioration of their medical condition.

Visit is not usual
In the following cases a visit would not be an appropriate use of your GP's time:

  • Heart attack - severe crushing pain. Call an emergency ambulance.
  • Common symptoms of childhood fever, colds, cough, earache, diarrhoea/vomiting and most cases of abdominal pain. These patients are usually well enough to travel to the surgery. It is not harmful to take a child with a fever outside.
  • Adults with common problems such as coughs, sore throat, influenza, general malaise, back pain and abdominal pain are also readily transportable to the surgery. Transport arrangements are the responsibility of the patient or their carers.

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Clinics and services

Our practice nurses can help with travel advice, immunisations and health screening. They carry out procedures such as ear syringing, cervical smear tests, dressings, stitch removal, blood pressure checks, diabetic, mental health and asthma/COPD reviews, smoking cessation, dietary and contraception advice. If you wish to see a nurse, please make an appointment at Reception.


Clinic Description Time
Health Visitor Clinics
The health visitors are involved with healthcare particularly for expectant mothers and small children. They can be contacted on 020 8778 1333 from Monday to Friday, 8.30 am to 4.30 pm.

Tuesday
1.30 pm - 3.30 pm
Grove Park Centre, Jews Walk

Wednesday
9.30 am - 11.30 am
Sydenham Green Health Centre

Community Midwife
Routine antenatal check-ups.
Tuesdays at the surgery
District Nurses
Providing professional nursing, advice and health education for patients in their homes.
Information and contact telephone numbers from Reception.

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Repeat prescriptions

Repeat prescriptions are available if agreed by a doctor and are reviewed 6 monthly. All repeat prescriptions are computerised and you will be given a request slip listing medication you can order without seeing a doctor. We require 48 hours notice. Requests can be made by ticking the items you require and handing in the slip at the reception desk or sending it in by post or by fax. You can also make arrangements with the local pharmacies to request and collect your prescription on your behalf. Please note we do not take requests for repeat prescriptions over the phone.

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Sick certificates

Doctors do not have to issue sick notes for the first week of sickness. Up to the first seven days please use form SC2. If you require a certificate for this period, a private note will be issued and a fee will be payable. If you are still unfit for work after seven days, a free NHS certificate can be issued but you have to make an appointment to see a doctor.

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Test results

Since our telephones are very busy in the early morning, we ask you to telephone for test results (eg blood, urine, x-ray) between 11 and 12.30 each day.

To ensure confidentiality, we only release results to the patient, unless alternative arrangements have been agreed in writing.

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Non-NHS services

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, passport signing and some vaccination services. Our fees for these services are in line with BMA approved national guidelines. Details from our receptionists.

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